Refund

Last updated June 15, 2024

Troubleshooting

If you are not satisfied with our Personal VPN service, please email us at [email protected]. We are dedicated to resolving any service configuration issues you might encounter. Our team has a strong track record of successfully troubleshooting and addressing user concerns.

Terms of refund

If you are unhappy with our service quality, configuration file performance, or other issues that our Support Team cannot resolve, we offer a Money-Back Guarantee. According to our Refund Policy, you can request a refund by contacting our Support Team. The refund period is 14 days for the “1-Month Plan” and 30 days for the “6-Month and 1-Year Plans.” 

To start a refund request, respond to the email from our support team within the specified refund period. Please wait for a confirmation email from our support representative. Clearly state the reason for your refund request, as requests without a specified reason will not be considered. If your refund is approved, it may take up to 10 days for the funds to be credited to your account. If you do not receive the funds within 10 days, contact our support team at [email protected], and we will promptly address the issue. 

Please note that refunds are not issued for service disruptions caused by the provider or governmental actions.

You agree to be polite and friendly when talking to our Support Team by email or online chat. If your behavior is found to be threatening or offensive, we reserve the right to immediately ban you and block your access to the chat.